Privacy
How this website handles booking requests and customer reviews.
Booking enquiries
When you use the booking form, JR Cleaning Services collects the details you enter to handle your cleaning enquiry: your name, contact information, cleaning address, postcode, selected cleans and sizes, preferred date and notes.
Your request is saved in this website’s hosted database with a booking reference. It is an enquiry, not a confirmed appointment. No payment information is requested or stored.
Sending a request to JR
Booking enquiries are saved on this website and submitted through FormSubmit for email delivery to info@jrcleaningservices.uk. The selected cleans, sizes, contact details, cleaning address, preferred date, job notes and follow-up preference are included. General contact enquiries are sent through FormSubmit to the same email address. FormSubmit retains submissions for up to 30 days; its privacy policy also applies. The form must be activated by JR before submissions reach his inbox.
WhatsApp remains a separate option for messaging JR directly and sending photos. Information you choose to send there is handled by WhatsApp under its own terms and privacy policy.
Your booking information is used to discuss the work, prepare a quote, arrange an appointment and respond to your enquiry. Please do not include sensitive personal information in the notes.
Optional follow-ups and customer records
Email is optional. If you provide it with a cleaning enquiry, JR may use it after a completed clean to request a review and remind you about similar cleaning services. You can select “No follow-up emails” on the booking form before submitting. Declining does not affect your enquiry. We record the notice version, your email preference and the time it was recorded. This is a customer follow-up notice with an opt-out, not a record of explicit opt-in consent.
Once JR or the team confirms your booking, JR can keep a private customer record and cleaning history, linked by your phone number. Please use the same number when rebooking so your history can be matched. A request alone does not count as a completed clean.
When automatic follow-ups are connected and enabled, the schedule starts from a recorded completed clean: one review invitation the following day, a rebooking reminder after 6 months and a final reminder after 12 months if you have not booked again. A new confirmed booking stops the previous cleaning reminders. A new cycle starts only after that clean is recorded as completed and only where follow-ups remain permitted.
New enquiries use email for these follow-ups; older requests retain their recorded contact preferences. JR relies on the customer soft opt-in for similar-service reminders where its conditions are met, and legitimate interests for the associated use of customer details. Follow-ups are not sent for an enquiry that has not become a completed clean. Each automatic follow-up includes a link to stop all optional messages. You can also ask JR to stop them or correct or delete your customer information using the contact details below. Opting out does not cancel an appointment or stop necessary messages about an enquiry you make. Only the contact details needed for delivery are sent to the connected messaging provider.
The home page links to JR’s Facebook Page. Facebook content does not load on this website. If you follow the link, you leave this website and Meta’s privacy policy applies.
Google reviews
The reviews page embeds JR’s Google reviews using Elfsight, the review provider used on JR’s original website. The widget loads content from Elfsight and Google, which receive technical information such as your IP address and browser details when it loads. Their own privacy policies apply: Elfsight and Google. Reviews posted on Google are managed there. Website reviews are stored separately as described below.
Customer reviews
When you publish a review, your display name, star rating, chosen service, review text and posting date are saved in this website’s hosted database and shown publicly on the reviews page. The form asks for your agreement before publishing. It does not ask for your email, phone number or address, and it does not post to Google or Facebook.
Please share only your own experience and leave out contact details or private information about yourself or anyone else. Reviews remain on the website unless removed. To ask for a correction or removal, contact JR using the details below and include the name, date and text of your review.
JR’s Sidekick
The quick-answer buttons show information from this website without sending your question to an AI service. If AI chat is enabled, your question and the recent conversation are sent to OpenAI to generate a reply. Please do not enter personal, payment or sensitive information. Chat text is kept in the current page only and is not saved in JR’s customer database; clearing the chat or leaving the page removes it from the page.
AI requests are sent with response storage disabled. OpenAI may still retain data for safety and abuse monitoring under its privacy policy. The website records a daily hashed network identifier and request time to limit repeated AI requests. These records contain no chat text and are removed after seven days when another AI request is processed. Sidekick cannot access customer records, confirm bookings or send messages to JR.
Protecting the forms
The website stores a daily hashed network identifier with submissions to help limit repeated automated requests. The original network address is not stored in the booking or review record. This identifier is not displayed publicly.
Contact about your information
For questions or requests to correct or remove information, email info@jrcleaningservices.uk or call 07516 545 879. Include your booking reference or review details so JR can find the right record.